Return Policy

At BICL Wholesalers, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible. For our full refund policy see the customer agreement below.

Requirements
Within 30 Days – You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. BICL Wholesalers may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, BICL Wholesalers will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.

The product will be shipped back to the customer at a shipping cost of $25 ; or
The product will be recycled.
If you do not select one of the above options within 14 days of BICL Wholesalers informing you that your return has been rejected, the product will be recycled.

Free Return Shipping – If you received free shipping for the original purchase of your product, you are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. We only offer free return shipping in Continental US and in Canada. International shipments must purchase return postage to process a return.

If you have any questions or concerns about making a return, feel free to contact our BICL Wholesalers support team at businessinterfaceconsult@gmail.com or call 1 623 226 5729

Availability

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If we are unable to fulfill an order, we will notify you by email.

Shipping

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we have selected. We cover the shipping fee as long as the shipping address is located in the the Continental United States and Canada. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate delivery of your order on time, and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

Returns and Refunds

At BICL Wholesalers, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your hardware kit within 30 days of shipment to you, as long as it is in new condition and has the original packaging. Chip & Swipe Readers are non-returnable. No returns are accepted over 30 days. We only accept returns of the hardware we sell directly to you. We will cover the cost of a hardware return as long as the product was originally shipped to you free of charge, and is shipped back to us using the included return label, and with the appropriate carrier. Gift cards are not eligible for return. Priority shipping charges selected at checkout are non-refundable. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.

End-users and resellers

Our hardware packages are designed with love and care specifically for BICL Wholesalers Customers. We reserve the right to refuse selling and shipping any product to you if we have reason to believe you are not a BICL Wholesalers Customer. Likewise, customer support is only available to the original hardware purchaser. We do not currently sell to or work with resellers.

Warranties

We sell a combination of our own and third party hardware to create a modern point-of-sale.

The BICL Wholesalers Reader comes with a 90 day warranty. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. Chip & Swipe Readers are non-returnable or refundable after purchase.

The BICL Wholesalers Tap Chip and Swipe reader comes with a 1 year warranty. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters.

Please Note:
The warranty on replacement EMV’s is based on the original units fulfillment date. A replacement EMV does not extend the 1 year warranty.

All third party products resold by us are covered by their original manufacturers’ warranties. Please check with the manufacturer for further information.

Limitation of Liability

BICL Wholesalers does not accept liability for the purchase, use or return of POS hardware or other products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. BICL Wholesalers will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. You agree that for any liability related to the purchase of product, BICL Wholesalers is not liable or responsible for any amount of damages above the amount invoiced for the applicable product.
Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply.